FAQ’S

Q. How to Select a Genuine Exporter?

1. Understand the exporter’s company:

When did the company start? What is the background? Do they have any vision?
Do they have the website?
Please understand the content in the company website. Please focus on content and not on beautification of the site.
Do they have any complaints in google? If there are, please cross check with the exporter to know the real facts and understand the case.

2. Exporter’s Presence:

Find out the digital presence of the company. This is very important because a company which is present everywhere in the internet will definitely would have spent more money and willing to expand their business. It is just like participating in one tradeshow.

3. Knowledge, Quality and Source of the Product

We need to understand whether the company or the concerned person has knowledge on the subject or the product. We also need to probe lot of questions about quality parameters, specifications, importing countries documentation e.tc. Buyer also needs to understand where the crop grows in the exporting country and whether exporter is purchasing directly from farmer or any middle men involved.

4. Pricing of the Product

Here is the most important thing where importer has to focus on. Please be focused on quality and understand the parameters and variety in each and every product. Please set your expectation clear on quality and also ask the exporter that what quality they are offering? There are chances of high probability that Low price quotations fall in bad quality.

5. Verification

In case you are comfortable with the quality, pricing and payment terms then go ahead and do some verification about the company in local embassy or associations or government bodies or reference checking through relatives or friends or fellow businessmen in that country. Please make sure you come to a conclusion

6. Willingness to help the buyer

While interacting with the exporter, you can understand whether they are real or not and are they willing to help you with more information and have passion to maintain relationship though you have not given the order. Genuine exporters always give right suggestions and right feedbacks even about competitors. They do not feel unsecured and they have a strong belief in their quality and service.

7. Tradeshow Participation:

Please check whether the customer has participated in tradeshow or not. Tradeshow participation will give you authenticity about the company to a certain extent because if an exporter is paying huge money and coming to tradeshow then they want to stand on a long run.

Note: The above points are based on the survey we have done with some of our buyers . This is not a dumb rule that the selection process should be like the above but we are just sharing the information so that you might pick some of the points in case you find it interesting.

Q. Tell me something about your company history?
A. SUTA FOOD TRADING  stands for extremes in Health, Happiness and Spirituality.
The Team at Suta Food Trading  (SFT) believes that “ to care is to be committed”. And caring for human well being makes it even more challenging in the current scenario of environmental hazards and dynamic lifestyle of today’s generation.

SFT is formed with an objective of making the best quality Agriculture, Spices and Herbs care Products available to all people globally at the most reasonable prices.We strive to deliver excellence in every aspect of the business right from the beginning. Prompt response to Enquiries, complete information and details for all customer questions & queries, regular connect and updates to the customer till the time shipment reaches destination port and product feedback is received.

Q. What is your vision and mission of the company?
Vision : To be the most consistently preferred exporter of Agro Products (Spices, Herbs, Agro Commodities, Fruits and Vegetables) in terms of quality and affordability across the Globe.
Mission : To supply globally premium Agro Products (Spices, Herbs, Agro Commodities, Fruits and Vegetables) in every country.
Core Values : Quality, Integrity, Accuracy, Commitment & Collaboration(QIACC)

Q. Where is your company based ?
A. Our company is based in Thailand and It has access to all the Agro Products (Spices, Herbs, Agro Commodities, Fruits and Vegetables) in the country. Thailand  has on of  the largest sea port in  Southeast Asia. We are located near to the sea port. This gives us an advantage of being able to connect directly from all the producers for our face to face discussions to help the industry to develop high quality products. All the thoughts and with the same mindsets together make great industry.

Q. Do you manufacture all the products displayed on the website in Agro Products (Spices, Herbs, Agro Commodities, Fruits and Vegetables)?
A. We are directly associated with farmers and sourcing agencies in agriculture. We have a team which directly go and check the quality of agro products all over the country. We only deal with the agro products which are famous in India and Thailand and have the exports quality.
We would love to manufacture all the products however as you would understand and agree that it is not feasible to manufacture all products. We also carry contract manufacturing in some places. We have a direct sourcing team which takes complete care in identifying the best manufacturing units who could not do marketing and do not have the manpower to take care. Our aim is to help them and connect global customers with quality products at an affordable prices.

Q. Can you offer other products in Agro Products (Spices, Herbs, Agro Commodities, Fruits and Vegetables) industry apart from your list in the website?
A. If you need a product which is not mentioned at our site, you can let us know the product details you are interested in and we will guide you if the product is worth importing from Thailand because we believe in giving only quality products which are worth to export. So we want our importers to be happy. We will provide guidance accordingly. Our motto is spreading the smiles across the globe.

Q. What are your payment terms ?
A. All payment are accepted in US dollars, unless otherwise specified in the quotation sent to you. Following are the payment options:
Full Advance Payment: This method is the most convenient for small orders as it minimizes the bank charges involved in other methods of payment. You may send Telegraphic Transfer (TT) or Wire Transfer to our Bankers under intimation to us.
Part Payment in Advance: For larger orders, we expect that you send 30% value in advance. Balance payment is payable before the dispatch. This method involves Bank Charges which are payable by the customer.
Letter of Credit:We expect Sight Letter of Credit against bulk orders. This method involves considerable Bank charges. All Bank Charges as per the terms of Letter of Credit, must be to the account of the buyer.
Small Payments: We accept  payment by Western Union or MoneyGram also. We are also trying to launch Paypal feature so that customers can pay through the credit cards.

Q. How can I be sure to get the product after making advance payment to you ?
A. We are a Private Limited Company Registered in Thailand. In this age of internet one can always check the authenticity of the company through various portals. We will be more than happy to assist you with any information or details which you need from our end to satisfy your concerns. We are very transparent in dealing. We mention everything clearly before dealing with the customer to reduce the communication gaps. We need buyers and we have a vision to achieve in long run. We need references from you to make our vision achievable.

Q. Please give some information on Shipping mode and charges ?
A. Normal mode of shipment are – “Sea Freight” and “Air Freight”. However we also use Courier, Post, EMS etc. upon requests from customers. It is your option to ask for prices inclusive of shipping costs or we can send the goods on “Freight To Collect basis”. The shipping charges may vary according to the size of shipment, destination and Mode of dispatch. C.I.F. rates are quoted if you inform us the exact quantity, destination and mode of dispatch preferred by you.

Q. How can I get a Quote / Price List / Catalogue ?
A. Please fill the Request for Quotation Form or mail us your requirement.

Q. How long it will take for you to respond/attend our enquiry?
We are very prompt. We will surprise you with our speed whether it is presales, during sales or post sales. We are available 24×7 in all the chatting tools  which are convenient to you. We are available in the you will be willing to use.

Q. Do you have all the certifications in Agriculture and Herbs ?
A. Yes, we can share all the documents as and when required depending on the country. We would request you to check with regard to the country specific certifications before enquiring. We will anyhow give you the information.

Q. Which are the countries to which you export your products ?
A. We export all over the world. You name the country. We will do it but the MOH of some countries need registration before they import the material which will take time. We are open and do the tie-ups with all the customers and countries.